FAQ

How long will it take for my purchase to activate?

It should take no longer than 10 minutes*. If it takes longer than this and you believe there was an internal issue, please email help@ruinscraft.com

*Please note if you are using an eCheck, it may take up to 5 days for the payment to clear and you to receive your items.


Can I receive a refund for an item I purchased in this Store?

Unfortunately, we generally do not offer refunds. 

However, we may offer you a refund if:

  1. You are a parent of a child who has purchased an item without adult permission
  2. You are legally entitled to a refund

If you would like to request a refund for any of the above circumstances, please email help@ruinscraft.com


Can I transfer my Rank or other virtual item to another Minecraft account?

We do not offer the ability to transfer Ranks or other virtual items between Minecraft accounts at this time.


Can I purchase an item from this Store for a Minecraft account which isn't mine?

Yes! You may enter any Minecraft username for gifting the purchase at the package selection. Select "GIFT THIS PACKAGE" instead of "ADD TO BASKET."